Most shop writing is a list of things a product supposedly is. This one is a short list of things we deliberately do not say, because saying them would not be true of us.
We are not a watch dealer
We buy in stock and sell it under our own name. We are not an authorised dealer for any third-party brand and we do not describe ourselves as one.
We do not add specifications
A lug width in millimetres is a measurement, not a compatibility promise. We publish the figure the supplier gives and cannot confirm that a strap will suit a watch we have not seen.
We do not carry things we cannot describe honestly
We cannot accept returns of straps that have been fitted to a watch, and reading glasses that have been worn, and we say so on the return page rather than at the bottom of an email after the fact.
Where the figures live
Delivery timings, the return window and the tax position are set out on the shipping, return and payment pages. If a page anywhere on this site disagrees with those, the policy page is the one that counts, and we would like to know about it.