Questions
Your questions
Twelve answers, all using the same delivery, return and tax figures as the rest of the site.
Before you order
What is the delivery time?
All parcels go out of Indore, Madhya Pradesh. The two parts are 1-2 business days handling and 3-9 business days transit, which is where 4-11 business days comes from. It is an estimate.
Is delivery free?
Delivery is free on orders of ₹999 and over. Below that a flat charge of ₹49 applies, shown before checkout is completed.
Which strap width do I need?
Measure the gap between the lugs on your watch in millimetres and match that figure. The width is stated on every strap page.
What are my payment options?
You can pay by UPI or on delivery. Cards are not taken at all, so nothing card-related is stored. COD carries no extra charge on eligible orders.
Can you give me a GST tax invoice?
No. Kavora Parade is not currently registered for GST. Nothing is charged as GST, and without a registration number a GST tax invoice cannot be raised. The parcel does contain an order invoice, which is a different document.
Can I send something back?
Write within 10 days of delivery. Once that message is in, the return stands even if the item takes longer to reach us. For a change-of-mind return the item must be unused, in original packaging with invoice. A damaged, wrong or incomplete order is not held to that condition.
Returns, refunds and the goods themselves
Do you sell prescription lenses?
No. We stock clear-lens frames and ready-made reading glasses in the strengths listed. We do not dispense prescriptions and we are not opticians.
Is a watch included with a strap?
No. Straps, keepers and cases are sold on their own; any watch shown in a photograph is there for scale.
Do you do exchanges?
We do not offer exchanges. The route is a return followed by a new order.
What if the item arrives damaged?
Report it to [email protected] within 48 hours, with images of the parcel and the contents. An unboxing video speeds a claim up and is not a condition of any refund. Confirmed faults are replaced or refunded and we pay the postage back.
Can I collect in person?
No. We are an online-only retailer and do not operate a customer-facing showroom. The address below is our business and order fulfilment address.
How long does a refund take?
A cancelled order is refunded within 5-7 business days. A return is refunded within 7 business days of the item reaching us and being checked.