Tracking
Following your parcel
Two references, and knowing which is which saves a day.
Order ID versus tracking number
Order ID
- Issued by us on your order confirmation email
- Use it in any message to us
- It exists from the moment the order is confirmed
Tracking number
- Issued by the courier once the parcel is collected
- Use it on the courier website
- It does not exist until dispatch, which is 1-2 business days after ordering
How to check where your order is
- Handling. The opening 1-2 business days is our part: picking, checking and packing. No courier reference exists during it.
- Dispatch. You get the reference by email as soon as the courier takes the parcel; transit is 3-9 business days from there.
- Past the estimate. Past 4-11 business days from the order date, send us the Order ID and the order email at [email protected] and we will raise it with the courier.
How this catalogue travels
Small padded sleeves sometimes skip intermediate scans entirely and appear only at the delivery event. A quiet tracking page on a strap order is usually not a problem.