Delivery
How we ship
Costs, timings and the cut-off, stated once and not contradicted anywhere else.
The numbers
How the estimate is built
We publish the working, not just the answer — 1-2 business days handling, 3-9 business days transit, 4-11 business days in total. Treat both ends of that range as an estimate. Courier backlogs, festival traffic and weather all stretch it, and none of them are within our control.
There is one dispatch point, Indore, Madhya Pradesh, and two carriers behind it — India Post and a private courier — chosen by destination.
In the carton
Straps go into a flat sleeve inside a padded mailer; frames always travel in a hard case, never loose.
Straps and keepers are small enough to post in a padded sleeve, while frames always need a hard case. A mixed order therefore travels in the frame’s box, and the straps ride inside it rather than arriving separately.
Paying on arrival
COD is available for eligible orders and PIN codes, with no additional COD fee. Payment is made to the delivery agent when the parcel arrives. Where a PIN code is not served for COD the checkout will not offer it.
If a parcel is damaged in transit
Damage needs to reach us within 48 hours of the parcel arriving. Send pictures of the outer carton as well as the item; a video of the unboxing is not required but settles most claims immediately. We then arrange a replacement or a refund as appropriate.