If it is not right

Return and refund policy

What comes back, who pays to send it, and when the money returns.

The figures

Return window10 days from delivery to tell us

Condition required (change of mind)Unused, in original packaging with invoice

Damaged, wrong or incompleteNot held to that condition — report within 48 hours of delivery

ExchangesNot offered — return and re-order instead

Restocking feeNone

Refund after a return7 business days from the day the item reaches us and is checked

Damage or wrong itemReport within 48 hours of delivery

Starting a return

Email [email protected] inside 10 days of delivery. Give the Order ID and say briefly what is wrong. Wait for our reply before sending anything. A parcel that turns up with no reference sits unidentified and the refund waits with it.

Contacting us inside the window is what matters. The item itself does not have to be back with us within those 10 days.

Who pays the return postage

You do

Change of mind
Ordered the wrong size, width or colour
No longer needed once the occasion passed

We do

The item arrived damaged
The wrong item was sent
The order was incomplete or an item was missing

Condition on return

Straps must be unfitted. Spring-bar marks on the lugs show a strap has been mounted, and a marked strap cannot go back into stock.

We cannot accept returns of straps that have been fitted to a watch, and reading glasses that have been worn.

Refunds

Whatever paid for the order is refunded first. COD orders need bank details, which we request by email. A refund is issued 7 business days after the returned item reaches us and has been checked.

If the same order is paid twice, the duplicate payment is refunded within 7 business days after we confirm the duplicate transaction. That is separate from any return and does not wait on goods coming back.